Shipping Policy

At Bearpaw Shoes Shop, your satisfaction is our top priority. We want you to love your new boots, flats, heels, sandals, and sneakers as much as we do. Our global shipping and hassle-free return policies are designed to give you peace of mind with every purchase.

Shipping Information

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Please note: We ship worldwide but are unable to deliver to some remote locations and parts of Asia. Shipping times are estimates and may be affected by factors beyond our control, such as customs processing or weather events.

Returns & Exchanges Policy

We stand behind our global footwear collection and want you to be completely satisfied with your purchase. If you’re not happy with your items, we gladly accept returns and exchanges within 15 days of receipt of your order.

Eligibility Requirements:

• Item must be unworn and in its original condition
• Original packaging must be included with all tags attached
• Return must be initiated within 15 days of receiving your order

How to Return an Item

Follow these simple steps to process your return or exchange:

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include this information:
   • Order Number
   • Product Name (e.g., “Women’s Hiking Boots”)
   • Size and Color
   • Reason for return/exchange
   • Your full name and contact information
2. Wait for Approval: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Item: Securely pack the item in its original packaging, including all tags and documentation.
4. Ship Your Return: Send the package to our fulfillment center at the address provided in your RMA instructions. We recommend using a trackable shipping service as you are responsible for return shipping costs unless the item was defective or incorrect.

Refund Processing

Once we receive and inspect your returned item:

Timeline: Refunds are processed within 3-5 business days after we receive your return. The funds may take additional time to appear in your account depending on your financial institution.

Method: Refunds are issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

Exchanges

For exchanges:

• We will ship your replacement item once we receive and process your return
• If the exchanged item has a different price, we will process a partial refund or charge the difference to your original payment method
• Exchanges are subject to product availability