FAQ

We offer a wide range of comfortable and stylish footwear including Boots, Flats, Heels & Pumps, Sandals, Slippers, and Sneakers & Athletic Shoes. Our collection is regularly updated with new designs.

Yes, our shoes are generally true to size. We recommend ordering your usual shoe size. If you’re between sizes or have specific fit concerns, please contact our customer service team for personalized advice.

We process orders within 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 days after dispatch ($12.95 flat fee). Free shipping via EMS (for orders over $50) takes 15-25 days after dispatch.

Yes! We proudly serve customers globally, excluding only a few remote areas and parts of Asia. Our reliable logistics partners ensure your stylish comfort reaches you wherever you are.

After your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey and estimate its arrival.

We offer a risk-free shopping experience! You can return items within 15 days of receipt for a full refund or exchange. Items must be in original condition with packaging.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide a return authorization.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are encrypted and secure.

Absolutely! We use industry-standard encryption technology to protect your personal and payment information. Your data security is our priority.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so timely communication is essential for changes.

No, you can checkout as a guest. However, creating an account allows you to track orders more easily and receive updates on new arrivals and special promotions.